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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erika Cruz

Erika Cruz

September 26, 2026

5  out of  5
rating by Erika Cruz
"Thank you to Veronica Luna!!! She called me at the right time and helped me get a lower rate. Very professional and very knowledgeable. 👏🏽👏🏽"
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Chris Woodhead

September 25, 2026

5  out of  5
rating by Chris Woodhead
"Super nice there. They have had my homeowners insurance for the past 20+ years. They even helped me with refinancing our home. Ask for Tom, he'll get you taken care of."
We responded:
"Chris, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Tom cares a lot about our customers."
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Bernarda Soto-Holder

September 22, 2026

5  out of  5
rating by Bernarda Soto-Holder
"Easy and affordable car insurance. Thank you Diana for all the help."
We responded:
"Thank you, Bernarda! I'm glad to hear that you found our car insurance easy and affordable. Diana is a valuable part of our team, and I'm happy she could assist you. We're always here if you need anything else!"
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Moises Medrano

September 21, 2026

5  out of  5
rating by Moises Medrano
"Excellent people, good price, service and cordially love it! Ask for Diana!!"
We responded:
"Moises, thank you for taking the time to leave us a review! I'm happy to hear you had a great experience with our team and found our service and pricing to your liking. Feel free to reach out if you need anything else!"
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Christopher Bourgeois

September 18, 2026

5  out of  5
rating by Christopher Bourgeois
"It took me to my son's email but he's a customer too🙂 Thank you"
We responded:
"Thank you! I'm glad to hear that both you and your son are part of our office family. If there's anything else we can do for you, just let us know!"
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Carol A Conley

September 17, 2026

5  out of  5
rating by Carol A Conley
"The people at Rob Semana office are extremely knowledgeable. They are also very pleasant during very difficult conceerns."
We responded:
"Thank you, Carol, for taking the time to share your experience! I'm glad to hear that our team was able to assist you with both knowledge and kindness, especially during challenging times. We're always here to help if anything comes up!"
Profile photo of Jhoanna Mukai Allende

Jhoanna Mukai Allende

September 16, 2026

5  out of  5
rating by Jhoanna Mukai Allende
"Diana was very helpful and knowledgeable. She took her time to explain things to me because I dont understand much of this stuff. I left there feeling secure. Highly rcommend going to this office."
We responded:
"Thank you, Jhoanna, for taking the time to share your experience! I'm glad to hear that Diana was able to assist you and make you feel secure. We appreciate your recommendation and are here to help if you need anything else!"
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Mercedes Reyes

September 15, 2026

5  out of  5
rating by Mercedes Reyes
"Muy bueno el Servicio al cliente"
We responded:
"¡Gracias por tu reseña, Mercedes! Me alegra saber que estás satisfecha con nuestro servicio al cliente. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
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Arely Mata

September 14, 2026

5  out of  5
rating by Arely Mata
"Exelente service"
We responded:
"Thank you, Arely! I'm happy to hear you had an excellent experience with our service. We're here to help if you need anything else!"
Profile photo of Daymar Colón

Daymar Colón

September 3, 2026

5  out of  5
rating by Daymar Colón
"Quiero darle las gracias a Diana que hizo que todo fuera muy fácil y estoy muy contenta con el trato!!"
We responded:
"¡Gracias! Me alegra saber que tu experiencia fue sencilla y agradable. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Profile photo of Emiliano Cruz-Duran

Emiliano Cruz-Duran

August 28, 2026

5  out of  5
rating by Emiliano Cruz-Duran
"Thanks for everything"
We responded:
"Emiliano, thank you for taking the time to leave us a review! I'm happy to know you had a positive experience with our office. Let us know if we can help with anything else!"
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Ashley Crawley

August 25, 2026

5  out of  5
rating by Ashley Crawley
"What a great company! They make it so easy to add on items, are quick to answer questions, and you can genuinely tell they care about their customers. Their customer service is amazing!"
We responded:
"Thank you for the thoughtful review, Ashley! I'm happy to hear that you find it easy to manage your policies with us and that our team is providing the attentive service you deserve. We truly care about making your experience a positive one. We're always happy to help if anything comes up."
Profile photo of Alex Monteagudo

Alex Monteagudo

August 13, 2026

5  out of  5
rating by Alex Monteagudo
"She was very helpful and very knowledgeable"
We responded:
"Alex, thank you for taking the time to leave us a review! I'm glad to hear that you found our team helpful and knowledgeable. We strive to provide the best service possible. Let us know if we can help with anything else!"
Profile photo of Oliver

Oliver

August 10, 2026

5  out of  5
rating by Oliver
"Diana M Segura-lockwood was incredibly helpful. I have used this agent for 6- 7 years now and the customer service has always been excellent"
We responded:
"Thank you for taking the time to leave us a review, Oliver! I'm glad to hear that Diana was able to assist you and that you've consistently experienced excellent customer service over the years. We truly appreciate your loyalty. Feel free to reach out if you need anything else!"
Profile photo of Rick Bancroft

Rick Bancroft

August 6, 2026

5  out of  5
rating by Rick Bancroft
"Veronica was excellent at explaining all of my benefits in my insurance. My automobile, thank you, Veronica."
We responded:
"Thank you, Rick! I'm happy to hear that Veronica was able to clearly explain your insurance benefits. We always aim to make sure everything is well understood. Let us know if we can help with anything else!"
Profile photo of Maczia Jean Joseph

Maczia Jean Joseph

August 5, 2026

5  out of  5
rating by Maczia Jean Joseph
"Good service"
We responded:
"Maczia, thank you for taking the time to leave us a review! I'm happy to hear you had a good experience with our service. We're always here if you need anything else!"
Profile photo of Ester Lol

Ester Lol

July 31, 2026

5  out of  5
rating by Ester Lol
"Good services"
We responded:
"Ester, thank you for taking the time to leave us a review! I'm happy to hear that you are satisfied with our services. Let us know if we can help with anything else!"
Profile photo of Jennifer Davila

Jennifer Davila

July 30, 2026

5  out of  5
rating by Jennifer Davila
"Los servicios al cliente son excepcionales un trato muy profesional y con respeto. No recuerdo el nombre de la representante pero si puedo decir que 100/10 (100 de 10)"
We responded:
"¡Gracias por tu reseña, Jennifer! Me alegra saber que recibiste un trato profesional y respetuoso en nuestra oficina. Nos esforzamos por brindar un servicio excepcional a todos nuestros clientes. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
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kenia mercedes

July 29, 2026

5  out of  5
rating by kenia mercedes
"Diana Lockwood provided excellent customer service. Very knowlegable and patient. Thank you!"
We responded:
"Thank you, Kenia! I'm happy to hear that Diana provided you with excellent service. We strive to be knowledgeable and patient with all our customers. Feel free to reach out if you need anything else!"
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oscar Saravia

July 29, 2026

5  out of  5
rating by oscar Saravia
"Maggie she is a very professional as the rest of the team!"
We responded:
"Thank you, Ossy, for recognizing Maggie's professionalism! We are pleased to hear that you had a great experience with her and the rest of the team. We're always happy to help so if you have any insurance needs in the future, feel free to reach out to our office for assistance!

- Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Wanda Pagan

July 28, 2026

5  out of  5
rating by Wanda Pagan
"Exelente servicio recomendados los empleados de habla en español may amables y may serviciales"
We responded:
"¡Gracias por tu reseña, Wanda! Me alegra saber que nuestro equipo de habla hispana te brindó un excelente servicio. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por recomendarnos!"
Profile photo of Nader Rohani

Nader Rohani

July 24, 2026

5  out of  5
rating by Nader Rohani
"As a loyal state farm customer, I just spoke to Diana, and she showed kindness and answered all of my questions. These folks are great, and I highly suggest everyone to get insurance through them because they are here to help you. Thank you!"
We responded:
"Thank you for the wonderful review! We are lucky to have Jaime on our team, and we are grateful they were able to have a great attitude and help you with all your insurance needs! We are always here for you!"
Profile photo of Binda

Binda

July 24, 2026

5  out of  5
rating by Binda
"Miriam was awesome. ! She worked effortlessly in helping me transitioned from another auto and home insurance company. She always responded to my questions., and communicated with me , the whole process while providing me feedback ."
We responded:
"Binda, thank you for taking the time to leave us a review! I'm happy to hear that Mirian made your transition to our office smooth and kept you informed throughout the process. We appreciate your feedback and are glad to have you with us. Feel free to reach out if you need anything else!"
Profile photo of Douglas Wittry

Douglas Wittry

July 23, 2026

5  out of  5
rating by Douglas Wittry
"Give me the best price in Florida. I was with another company for 9 years and switched over to State Farm. Saved me over $250 a month with having a teenager on my policy"
We responded:
"Douglas, thank you for taking the time to leave us a review! I'm happy we could help you save over $250 a month, especially with a teenager on your policy. It's great to have you with us at State Farm. Let us know if we can help with anything else!"
Profile photo of Carol Conley

Carol Conley

July 16, 2026

5  out of  5
rating by Carol Conley
"Awesome service. Great prices. Very personable. Would recommend to anyone :-)"
We responded:
"Thank you, Carol! I'm happy to hear that you found our service awesome and our prices great. We always strive to be personable and make sure our customers feel valued. Your recommendation means a lot to us. We're always here if you need anything else!"